Terms and Conditions
Welcome to Nirogin. These Terms and Conditions explain the rules and guidelines for using our website and purchasing products from our online store. By accessing our website or placing an order, you agree to follow these Terms and Conditions.
Please read these terms carefully before using our website or making a purchase.
1. About Nirogin
Nirogin is an online store offering wellness, health care, personal care, and lifestyle products for customers in India. We aim to provide clear product information, transparent pricing, secure payment options, reliable delivery, and customer-friendly support.
All information provided on our website is for general shopping and product information purposes.
2. Use of Our Website
By using our website, you agree that you will use it only for lawful purposes and in a way that does not harm the website, business, or other users.
- You must provide accurate and complete information when placing an order.
- You must not misuse the website for fraudulent, illegal, or harmful activities.
- You must not attempt to copy, damage, interfere with, or gain unauthorized access to our website systems.
- You must not use false information, fake identity, or unauthorized payment methods.
3. Product Information
We try our best to provide accurate product details, images, descriptions, prices, availability, and specifications on our website.
- Product images are for reference and representation purposes.
- Actual product color, packaging, size, or design may slightly vary due to lighting, screen settings, or manufacturer updates.
- Product availability may change without prior notice.
- We reserve the right to correct product information, pricing errors, or availability errors at any time.
4. Pricing and Payments
All product prices and applicable charges are displayed on our website and at checkout. The final payable amount will be shown before order confirmation.
- Prices may change from time to time without prior notice.
- Discounts, offers, and coupon codes may be subject to specific terms and availability.
- Online payments are processed through secure third-party payment gateway providers.
- We do not store your full card details, UPI PIN, net banking password, or wallet login details.
- Cash on Delivery may be available for selected products, locations, and orders.
For more details, please refer to our Payment Policy.
5. Order Confirmation
After placing an order, you may receive order confirmation through email, SMS, WhatsApp, or your registered contact details.
- Order confirmation does not guarantee dispatch if the product becomes unavailable or payment verification fails.
- We may contact you for order verification if required.
- We reserve the right to cancel orders that appear incomplete, suspicious, fraudulent, or unverifiable.
6. Shipping and Delivery
Orders are usually processed within 1–2 working days after successful order placement and payment confirmation.
After dispatch, orders are usually delivered within 3–7 working days, depending on your location, courier partner, and service availability.
- Delivery timelines may vary due to courier delays, public holidays, weather conditions, high order volume, or remote locations.
- Customers must provide a complete and correct shipping address with a valid phone number.
- Nirogin is not responsible for delivery failure caused by incorrect address, wrong contact details, or customer unavailability.
For full details, please refer to our Delivery Policy and Shipping Policy.
7. Cancellation Policy
You may request order cancellation before the product is shipped. Once the order is dispatched, cancellation may not be possible.
- There are no cancellation charges if the order is cancelled before dispatch.
- If cancellation is requested after dispatch, shipping or handling charges may apply.
- Approved refunds for cancelled orders are usually processed within 5–7 working days.
For complete details, please refer to our Cancellation Policy.
8. Return, Exchange and Refund Policy
Return or exchange requests may be accepted if the product received is damaged, defective, incorrect, or eligible as per our return conditions.
- Return or exchange requests must be raised within 7 days of receiving the order.
- The product must be unused, undamaged, and in its original packaging with tags, labels, invoice, manuals, accessories, and any free items.
- Products showing signs of use, damage, misuse, missing parts, or altered condition may not be eligible for return or exchange.
- Approved refunds are usually processed within 5–7 working days after quality check approval.
For complete details, please refer to our Return and Exchange Policy.
9. Refunds
Refunds are processed only after cancellation approval, return approval, or verification of eligible payment issues.
- Refunds are usually credited to the original payment method used at the time of purchase.
- For Cash on Delivery orders, refunds will be processed to the customer’s bank account after receiving valid bank details.
- Refund timelines may vary depending on your bank, UPI provider, card provider, wallet, or payment gateway.
- Shipping charges, COD charges, handling charges, or other non-refundable charges may not be refunded unless approved by Nirogin or required by applicable rules.
10. Customer Responsibilities
Customers are responsible for providing accurate details and using the website responsibly.
- Please provide correct name, address, phone number, email address, and order information.
- Please check product details, size, compatibility, features, and policy information before placing an order.
- Please do not accept damaged or tampered packages if visible at the time of delivery.
- Please contact our support team promptly for order, delivery, return, exchange, cancellation, or refund concerns.
11. Offers, Discounts and Promotions
Offers, discounts, coupon codes, and promotional campaigns may be available from time to time.
- Promotions may be valid for limited periods only.
- Offers may apply to selected products, categories, or order values.
- Coupon codes may not be combined unless clearly mentioned.
- Nirogin reserves the right to modify, pause, or withdraw offers without prior notice.
12. Intellectual Property
All website content, including text, images, product descriptions, logos, graphics, layout, design, and other materials, belongs to Nirogin or its respective content owners.
- You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
- Unauthorized use of website content may result in legal action.
13. Limitation of Liability
Nirogin aims to provide accurate information and reliable service, but we do not guarantee that the website will always be error-free, uninterrupted, or free from technical issues.
- We are not responsible for delays caused by courier partners, payment gateways, banks, technical issues, natural events, or circumstances beyond our control.
- We are not liable for losses caused by incorrect information provided by the customer.
- Our liability, if any, will be limited to the amount paid for the product purchased from our website.
14. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools, marketing tools, or external links.
- These third-party services may have their own terms and privacy policies.
- Nirogin is not responsible for the actions, policies, content, or service quality of third-party providers.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, products, services, policies, or legal requirements.
Updated terms will be posted on this page. By continuing to use our website after changes are posted, you agree to the updated Terms and Conditions.
16. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of our website or purchase of products will be subject to the applicable jurisdiction in New Delhi, India.
17. Contact Information
If you have any questions about these Terms and Conditions, your order, payment, delivery, cancellation, return, exchange, or refund, please contact us:
- Email: info@nirogin.com
- Phone: +91 8384045639
18. Business Address
Nirogin
252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India
