Privacy Policy

At Nirogin, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our online store.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you visit or shop on Nirogin, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and order details.
  • Payment Information: Payment details are processed securely through trusted payment service providers. We do not store your full card, UPI, net banking, or wallet details on our website.
  • Order Information: Products purchased, order value, payment status, shipping status, return requests, refund requests, and customer support communication.
  • Technical Information: IP address, browser type, device information, pages visited, referral source, and website usage data.
  • Communication Information: Messages, emails, calls, or support requests sent to us by customers.

2. How We Use Your Information

We use your information to provide a smooth, secure, and reliable shopping experience. Your information may be used for the following purposes:

  • To process and deliver your orders.
  • To confirm payments and share order updates.
  • To provide customer support and respond to your queries.
  • To manage returns, refunds, cancellations, and replacement requests.
  • To improve our website, products, services, and customer experience.
  • To send important updates related to your order or account.
  • To send promotional offers, newsletters, or marketing communication only when permitted.
  • To prevent fraud, unauthorized transactions, and misuse of our website.
  • To comply with applicable legal, tax, accounting, and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share necessary information with trusted service providers only for business and order-related purposes.

Your information may be shared with:

  • Payment gateway providers for secure payment processing.
  • Shipping and courier partners for order delivery.
  • Technology and website service providers for store operations.
  • Customer support and communication tools.
  • Legal or government authorities, if required under applicable law.

We only share the information required to complete the relevant service.

4. Payment Security

All payments on our website are processed through secure third-party payment gateways. We do not store your complete payment card details, UPI PIN, net banking password, or wallet login information.

Please ensure that you do not share sensitive payment credentials with anyone through email, phone, chat, or any other communication channel.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, understand website performance, remember preferences, and support marketing or analytics activities.

Cookies may help us:

  • Improve website speed, performance, and functionality.
  • Understand how visitors use our website.
  • Remember items in your cart or preferences.
  • Show relevant offers or advertisements, where applicable.

You can disable cookies from your browser settings, but some website features may not work properly after disabling cookies.

6. Data Retention

We keep your personal information only for as long as necessary to complete the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax records, fraud prevention, and business records.

When your information is no longer required, we take reasonable steps to delete, anonymize, or securely store it as required by applicable law.

7. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Although we work to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we take appropriate steps to keep your data safe.

8. Your Rights and Choices

You may contact us if you want to access, update, correct, or request deletion of your personal information, subject to applicable legal and business requirements.

You may also choose to opt out of promotional emails or marketing communication by following the unsubscribe option in the email or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites, apps, payment gateways, or service providers. We are not responsible for the privacy practices, policies, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before sharing your personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, website features, or customer service practices.

Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

  • Email: info@nirogin.com
  • Phone: +91 8384045639

13. Business Address

Nirogin
252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India