Payment Policy

At Nirogin, we aim to provide a safe, simple, and transparent payment experience for our customers. This Payment Policy explains the payment methods, payment security, order confirmation process, failed transactions, refunds, and important payment-related information for purchases made on our website.

By placing an order on our website, you agree to the terms mentioned in this Payment Policy.

1. Accepted Payment Methods

We may accept different payment methods through our secure payment partners, depending on availability at checkout.

  • Credit cards
  • Debit cards
  • UPI payments
  • Net banking
  • Wallet payments
  • Cash on Delivery, if available for your location and order

Available payment options will be shown clearly at checkout before you complete your order.

2. Payment Security

All online payments on our website are processed through secure third-party payment gateway providers. We do not store your full card details, UPI PIN, net banking password, wallet login details, or other sensitive payment credentials on our website.

  • Payment details are handled by trusted payment service providers.
  • Please do not share your OTP, UPI PIN, card PIN, CVV, net banking password, or wallet password with anyone.
  • Nirogin will never ask you to share sensitive payment credentials through phone, email, SMS, WhatsApp, or chat.

3. Order Confirmation

Your order will be confirmed after successful payment authorization or order placement, depending on the selected payment method.

  • For prepaid orders, confirmation is usually sent after successful payment.
  • For Cash on Delivery orders, confirmation is sent after order placement and verification, if required.
  • Order confirmation may be sent through email, SMS, WhatsApp, or your registered contact details.

If you do not receive an order confirmation, please contact our support team with your payment or order details.

4. Failed or Pending Payments

Sometimes a payment may fail, remain pending, or be deducted from your account without immediate order confirmation due to bank, payment gateway, network, or technical issues.

  • If payment fails, you may try placing the order again using the same or another payment method.
  • If your amount is deducted but the order is not confirmed, please wait for the payment gateway or bank to update the status.
  • In most cases, failed or unsuccessful payments are automatically reversed by the bank or payment provider.
  • Refund or reversal timelines may depend on your bank, card provider, UPI provider, wallet, or payment gateway.

If the issue is not resolved, please contact us with the transaction ID, payment screenshot, registered phone number, and email address.

5. Cash on Delivery

Cash on Delivery may be available for selected products, locations, and orders, depending on courier serviceability and business rules.

  • Cash on Delivery availability will be shown at checkout, if applicable.
  • Please keep the exact payable amount ready at the time of delivery.
  • Repeated refusal or non-acceptance of Cash on Delivery orders may affect future COD availability.
  • Nirogin reserves the right to cancel or verify Cash on Delivery orders before dispatch.

6. Pricing and Charges

Product prices, shipping charges, taxes, discounts, and any applicable fees will be displayed clearly before you complete your order.

  • The final payable amount will be shown at checkout.
  • We do not add hidden charges after order confirmation.
  • Prices may change from time to time without prior notice.
  • Offers, discounts, and coupon codes may be subject to specific terms and availability.

7. Refunds for Cancelled or Returned Orders

Refunds for eligible cancelled, returned, or failed orders will be processed as per our Cancellation Policy and Return and Exchange Policy.

  • Approved refunds are usually processed within 5–7 working days.
  • Refunds are generally credited to the original payment method used at the time of purchase.
  • For Cash on Delivery orders, refunds will be processed to the customer’s bank account after receiving valid bank details.
  • Refund timelines may vary depending on your bank, card provider, UPI provider, wallet, or payment gateway.

8. Payment Verification

For security and fraud prevention, some orders may require payment or order verification before processing.

  • We may contact you to confirm order or payment details.
  • Orders may be placed on hold if payment status is unclear or verification is pending.
  • Nirogin reserves the right to cancel orders that appear suspicious, fraudulent, incomplete, or unverifiable.

9. Important Payment Notes

  • Please use only the payment options available on our website checkout page.
  • Do not make payments to unknown links, personal accounts, or unofficial payment requests claiming to be from Nirogin.
  • Nirogin is not responsible for payments made outside our official website or approved payment channels.
  • Please contact our support team if you receive any suspicious payment request.

10. Payment Support

If you need help with payment confirmation, failed payment, pending transaction, refund status, or payment-related queries, please contact our support team with your order ID and transaction details.

  • Email: info@nirogin.com
  • Phone: +91 8384045639

Our team will assist you as quickly as possible during working hours.

11. Business Address

Nirogin
252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India