Shipping Policy
1. Shipping Coverage
Nirogin currently delivers products to serviceable locations across India through third-party courier and logistics partners.
Delivery availability depends on:
- Customer pin code
- Courier partner coverage
- Product availability
- Order value and product type
- Cash on Delivery availability, where applicable
If an address or pin code is not serviceable, we may contact the customer to request an alternative address or cancel the order. Any eligible prepaid amount will be refunded according to our Refund Policy.
We currently do not offer international shipping unless specifically stated on the website.
2. Order Processing and Dispatch Time
Orders are generally processed and dispatched within 1–2 working days after successful order placement and payment confirmation.
Orders are processed from Monday to Saturday.
Orders placed on Sundays, public holidays, or after working hours may be processed on the next working day.
Processing may take longer during:
- Sale or promotional periods
- Festivals and public holidays
- High order volumes
- Product availability checks
- Payment or COD verification
- Operational or courier-related delays
For prepaid orders, processing begins after successful payment confirmation.
Cash on Delivery orders may be processed after order verification, where required.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within 3–7 working days, depending on the delivery location and courier serviceability.
Delivery may be faster in metro cities and major urban locations. Remote areas, rural locations, restricted pin codes, or locations with limited courier coverage may require additional time.
The delivery period shown on the website or communicated after dispatch is an estimate and not a guaranteed delivery date.
Delivery may be delayed because of:
- Courier or logistics disruptions
- Public holidays
- Weather conditions
- Natural events
- Local restrictions
- High order volumes
- Incorrect or incomplete address
- Customer unavailability
- Remote delivery location
- Circumstances outside Nirogin’s reasonable control
We will assist customers with available tracking information in case of a delay.
4. Prepaid Order Shipping Charges
Free standard shipping is available on all prepaid orders delivered to serviceable locations within India.
A prepaid order means an order paid online at checkout through an available payment method, such as:
- UPI
- Credit card
- Debit card
- Net banking
- Supported digital wallet
- Other online payment options shown at checkout
No standard shipping fee will be charged on an eligible prepaid order unless a different charge is clearly disclosed on the product page and at checkout before the order is placed.
5. Cash on Delivery Charges
Cash on Delivery may be available for selected products, order values, and serviceable pin codes.
A ₹99 Cash on Delivery fee applies to orders placed using the Cash on Delivery payment method.
The ₹99 COD fee:
- Is charged only when Cash on Delivery is selected
- Does not apply to prepaid orders
- Is included in the final payable amount
- Is displayed before the customer places the order
- May be non-refundable after dispatch, except where required by applicable law or approved by Nirogin
Example
| Product price | ₹1,799 |
| Prepaid order total | ₹1,799 |
| COD order total | ₹1,898 |
The final amount payable will always be displayed at checkout before order confirmation.
Nirogin does not add undisclosed shipping or COD charges after the order has been confirmed.
6. Cash on Delivery Availability and Verification
Cash on Delivery availability may depend on:
- Customer pin code
- Product
- Order value
- Courier partner availability
- Previous order history
- Successful order verification
We may contact the customer through phone, SMS, WhatsApp, or email to verify a COD order before dispatch.
Nirogin reserves the right to decline or cancel a COD order that appears incomplete, fraudulent, unverifiable, duplicated, or commercially unreasonable.
Repeated refusal, non-acceptance, or failed delivery of COD orders may affect the customer’s ability to use Cash on Delivery for future purchases.
Customers should keep the exact payable amount ready at the time of delivery, subject to the payment options supported by the courier partner.
7. Order Tracking
Once an order has been dispatched, tracking details may be shared through:
- SMS
- Registered phone number
- Order status page
Tracking information may take some time to become active after dispatch.
Customers who do not receive tracking details or require help checking their shipment may contact Nirogin with their order number and registered contact information.
8. Shipping Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, pin code, email address, and active phone number when placing an order.
An incorrect or incomplete address may result in:
- Processing delays
- Failed delivery
- Return to origin
- Order cancellation
- Additional re-shipping charges, where applicable
Customers should contact us immediately after placing the order if any address or contact information needs to be corrected.
Address changes may not be possible after the order has been packed or dispatched.
9. Delivery Attempts and Customer Availability
Courier partners will attempt delivery according to their standard delivery process.
Customers should remain available on the registered phone number and ensure that someone is available to receive the parcel.
Delivery may fail because of:
- Customer unavailability
- Incorrect address
- Unreachable phone number
- Refusal to accept the parcel
- Failure to pay the COD amount
- Restricted access to the delivery location
In such cases, the parcel may be returned to Nirogin.
Re-dispatch may be subject to courier serviceability, order verification, and additional applicable charges communicated to the customer in advance.
10. Delayed or Missing Shipments
If tracking has not updated or an order appears delayed, customers should contact Nirogin with their order ID.
We will review the available tracking information and coordinate with the courier partner where required.
A shipment will not automatically be treated as lost only because the estimated delivery date has passed. Courier investigation and confirmation may be required before a replacement or refund can be considered.
Any approved resolution will be handled according to the circumstances of the order and our Return and Refund Policy.
11. Damaged, Opened, or Tampered Packages
Customers should inspect the outer packaging at the time of delivery.
If the package appears opened, damaged, or tampered with, the customer should refuse delivery whenever reasonably possible and contact Nirogin immediately.
If the parcel has already been accepted, the customer should retain:
- Outer packaging
- Shipping label
- Invoice
- Product packaging
- Accessories and included items
Clear photographs and an unboxing video may be required for verification.
Eligible cases will be handled according to the conditions described in our Return and Refund Policy.
12. Order Cancellation After Dispatch
Customers may request cancellation before an order is dispatched.
Once an order has been packed or dispatched, cancellation may not be possible.
For complete cancellation eligibility, charges, and refund timelines, customers should refer to our Cancellation Policy.
Shipping, COD, handling, or return-to-origin charges may not be refundable after dispatch, except where approved by Nirogin or required under applicable law.
13. Changes to This Shipping Policy
Nirogin may update this Shipping Policy when there are changes to shipping charges, delivery partners, delivery coverage, business operations, legal requirements, or website services.
The latest version will be published on this page with an updated date.
Changes will not introduce undisclosed charges to an order that has already been confirmed.
14. Shipping Support
For questions related to dispatch, tracking, delayed delivery, COD charges, damaged packaging, or shipping status, please contact us with your order ID and registered contact details.
Email:
nirogin0123@gmail.com
Phone:
+91 8384045639
15. Business Address
Nirogin252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India
