Delivery Policy

At Nirogin, we aim to provide a smooth, reliable, and transparent delivery experience for our customers across India. This Delivery Policy explains our order processing time, shipping timelines, delivery process, and important information related to receiving your order.

By placing an order on our website, you agree to the delivery terms mentioned in this policy.

1. Order Processing Time

Orders are usually processed within 1–2 working days after successful order placement and payment confirmation.

  • Orders are processed from Monday to Saturday.
  • Orders placed on Sundays or public holidays are processed on the next working day.
  • During sales, festivals, holidays, or high-demand periods, order processing may take slightly longer.

2. Delivery Timeline

Once your order is processed and dispatched, it is usually delivered within 3–7 working days, depending on your delivery location and courier service availability.

  • Metro cities and major towns may receive orders faster.
  • Remote areas, rural locations, or service-restricted pin codes may take additional time.
  • Delivery timelines may vary due to courier delays, weather conditions, public holidays, strikes, or other circumstances beyond our control.

3. Shipping Coverage

We currently deliver products across serviceable locations in India through our courier and logistics partners.

  • Delivery availability may depend on your pin code and courier partner coverage.
  • If your location is not serviceable, we may contact you to discuss available options or cancel the order with an eligible refund.

4. Shipping Charges

Shipping charges, if applicable, will be clearly shown at checkout before you complete your order.

  • Some orders may be eligible for free shipping depending on offers, order value, or product category.
  • Any applicable delivery or shipping charges will be included in the final order amount before payment.
  • We do not charge hidden shipping fees after order confirmation.

5. Order Tracking

Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or your registered contact details.

  • You can use the tracking details to check the delivery status of your order.
  • Tracking updates may take some time to appear after dispatch.
  • If you do not receive tracking details, you can contact our support team for assistance.

6. Delivery Attempt

Our courier partner will attempt to deliver the order to the shipping address provided at the time of purchase.

  • Please provide a complete and accurate address with a valid phone number.
  • If the delivery address is incorrect or incomplete, delivery may be delayed or unsuccessful.
  • If the customer is unavailable during delivery attempts, the courier partner may attempt delivery again as per their process.
  • If delivery fails due to customer unavailability, incorrect address, or refusal to accept the order, the order may be returned to us.

7. Delayed Delivery

We work with trusted courier partners to deliver your order on time. However, delivery may sometimes be delayed due to reasons beyond our control.

Possible reasons for delay may include:

  • High order volume during sales or festive seasons
  • Courier or logistics delays
  • Weather conditions or natural events
  • Public holidays or local restrictions
  • Incorrect or incomplete shipping address
  • Remote or non-serviceable delivery locations

If your order is delayed, you can contact us and we will help you with the available delivery update.

8. Damaged or Tampered Package

If you receive a damaged, opened, or tampered package, please do not accept the delivery if possible. If the package is already delivered, please contact us as soon as possible with your order details and package images.

  • Please share clear photos or videos of the damaged or tampered package.
  • We may require images of the outer packaging, product, shipping label, and invoice for verification.
  • After verification, we will assist you according to our Return and Refund Policy.

9. Incorrect Address or Contact Details

Customers are responsible for providing correct shipping information at the time of placing the order.

  • If you notice an incorrect address or phone number after placing the order, please contact us as soon as possible.
  • Address changes may not be possible once the order has been shipped.
  • Nirogin is not responsible for delivery failure caused by incorrect, incomplete, or unreachable contact details provided by the customer.

10. Cash on Delivery Orders

If Cash on Delivery is available for your order, please keep the exact payable amount ready at the time of delivery.

  • Cash on Delivery availability may depend on your location, product, order value, and courier serviceability.
  • Repeated refusal or non-acceptance of Cash on Delivery orders may affect future COD availability.

11. Delivery Support

If you need help with your delivery, tracking details, delayed shipment, or order status, please contact our support team with your order ID and registered contact details.

  • Email: info@nirogin.com
  • Phone: +91 8384045639

Our team will assist you as quickly as possible during working hours.

12. Business Address

Nirogin
252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India