Return and Exchange Policy

At Nirogin, we want our customers to shop with confidence. This Return and Exchange Policy explains the conditions, process, timelines, and important information related to returns, exchanges, and refunds for products purchased from our website.

By placing an order on our website, you agree to the terms mentioned in this Return and Exchange Policy.

1. Return Eligibility

You may request a return if the product received is damaged, defective, incorrect, or not as described on our website.

  • Return requests must be raised within 7 days of receiving the order.
  • The product must be unused, undamaged, and in its original condition.
  • The product must be returned with original packaging, tags, labels, manuals, accessories, invoice, and any free items received with the order.
  • Products showing signs of use, damage, misuse, or missing parts may not be eligible for return.

2. Exchange Eligibility

Exchange requests may be accepted if the product received is damaged, defective, incorrect, or eligible for replacement as per our verification process.

  • Exchange requests must be raised within 7 days of delivery.
  • The product must be in original condition with complete packaging and accessories.
  • Exchange approval is subject to product availability and verification by our support team.
  • If the same product is not available, we may offer a replacement option, store credit, or refund as applicable.

3. Non-Returnable and Non-Exchangeable Items

Some products may not be eligible for return or exchange due to hygiene, safety, usage, or product-specific reasons.

  • Products damaged due to customer misuse, mishandling, or negligence.
  • Products returned without original packaging, invoice, accessories, or tags.
  • Products that have been used, altered, washed, repaired, or damaged after delivery.
  • Items marked as final sale, clearance sale, or non-returnable on the product page.
  • Personal care, hygiene, or wellness products where return is restricted after opening or use.

4. Return and Exchange Process

To request a return or exchange, please contact our support team with your order details.

  • Share your order ID, registered phone number, email address, and reason for return or exchange.
  • For damaged, defective, or incorrect products, please share clear photos or videos of the product, packaging, shipping label, and invoice.
  • Our team will review your request and confirm whether the product is eligible for return or exchange.
  • Please do not send any product back without approval from our support team.

5. Return Pickup and Shipping

Return pickup availability may depend on your location and courier partner serviceability.

  • If reverse pickup is available, we will arrange pickup through our courier partner.
  • If reverse pickup is not available in your area, you may be asked to ship the product to our business address.
  • The product must be packed safely to avoid damage during return shipping.
  • Return shipping charges, if applicable, will be communicated clearly before processing the request.

6. Quality Check and Verification

All returned products are subject to quality check and verification after we receive them.

  • The product condition will be checked against the return request details.
  • If the product meets our return or exchange conditions, the request will be approved.
  • If the product does not meet the eligibility criteria, the return or exchange request may be rejected.
  • In case of rejection, the product may be shipped back to the customer.

7. Refund Process

Refunds are processed only after the returned product is received, inspected, and approved by our team.

  • Approved refunds are usually processed within 5–7 working days after quality check approval.
  • The refund will be credited to the original payment method used at the time of purchase.
  • Refund timelines may vary depending on your bank, payment provider, UPI provider, wallet, or payment gateway.
  • Shipping charges, COD charges, handling charges, or other non-refundable charges may not be refunded unless required by applicable rules or approved by Nirogin.

For Cash on Delivery orders, refunds will be processed to the customer’s bank account after receiving valid bank details.

8. Exchange Process

If your exchange request is approved, we will process the replacement product as per availability.

  • The replacement product will be dispatched after the original product is received and approved, unless otherwise confirmed by our team.
  • Exchange delivery timelines may depend on product availability, courier serviceability, and delivery location.
  • If replacement is not possible, we may offer a refund or suitable alternative as applicable.

9. Damaged, Defective, or Wrong Product Received

If you receive a damaged, defective, or wrong product, please contact us as soon as possible after delivery.

  • Share clear photos or videos of the product and outer packaging.
  • Keep the original packaging, invoice, tags, accessories, and shipping label for verification.
  • Our team will verify the issue and assist you with replacement, exchange, or refund as applicable.

10. Order Cancellation

If you want to cancel an order before it is shipped, please refer to our Cancellation Policy. Once an order is shipped, cancellation may not be possible, but you can contact our support team for assistance.

11. Important Notes

  • Return or exchange approval is subject to verification by Nirogin.
  • Customers must provide correct order details while raising a request.
  • Products must be returned in original condition and packaging.
  • Nirogin reserves the right to reject return or exchange requests that do not meet the policy conditions.
  • Refunds, replacements, or exchanges will be processed only as per this policy and applicable terms.

12. How to Request a Return or Exchange

To request a return or exchange, please contact us with your order ID and registered contact details:

  • Email: nirogin0123@gmail.com
  • Phone: +91 8384045639

Our team will review your request and assist you as quickly as possible during working hours.

13. Business Address

Nirogin
252 L, 1st Floor, Back Side,
Sant Nagar, East of Kailash,
New Delhi – 110065, India